Frequently Asked Questions (FAQs) – Official Whole Melt Store

Welcome to the Official Whole Melt Store FAQ! Here you’ll find answers to common questions about our premium cannabis concentrates, ordering process, shipping policies, and product safety. If you don’t see your question here, our expert support team is always ready to assist.

What payment methods do you accept?

We offer a variety of secure payment options including CashApp, Zelle, Bitcoin, Apple Pay, and other major digital wallets. For clients interested in cryptocurrency payments, we provide dedicated support to ensure a smooth transaction with confidentiality and privacy.

Do you ship internationally?

Yes, we ship safely and discreetly to most regions including the United States, Canada, Europe, Australia, and select parts of Asia. Shipping restrictions may apply based on local cannabis laws.

How long does it take to receive my order?

Typical delivery takes 2-4 business days within the U.S., with slightly longer timelines for international shipments. Tracking details are provided once your order ships for full transparency.

How can I modify or cancel my order?

Contact our customer service team as soon as possible—preferably within 3 hours of placing your order—to request changes or cancellations. After this window, orders may already be in processing and changes might not be possible.

Where do you source your cannabis products?

We partner exclusively with trusted, licensed cultivators in California dedicated to sustainable and premium cultivation practices to ensure the highest quality whole melt extracts.

Are your products lab-tested?

Absolutely. All products undergo third-party lab testing to confirm potency, purity, and safety. Lab results are available  and can be verified via QR codes on product packaging.

How should I store my extracts?

Store products in a cool, dark place away from sunlight and heat. Keep them sealed in their original child-resistant packaging to preserve freshness and potency.

What is your shipping and packaging policy?

Orders are vacuum-sealed and placed in smell-proof, plain packaging to protect product freshness and ensure privacy. Packages are discreetly shipped with tamper-evident seals.

Do you offer discounts or loyalty rewards?

Yes! Subscribe to our newsletter for special offers and seasonal promotions. We also have a loyalty program allowing you to earn points on purchases redeemable for discounts.

What if my package is lost or damaged?

If delivery issues arise, notify us within 48 hours. We offer insurance coverage on orders to provide replacements or refunds in qualifying cases, ensuring peace of mind with every purchase.

Is it legal to purchase from Official Whole Melt Store?

Our products are intended only for legal adult consumers (21+ years) in jurisdictions where cannabis is lawful. We enforce strict age verification at purchase and comply fully with all regulatory requirements.

Can I buy in bulk or become a retailer?

Yes, we support wholesale and retail partnerships. Contact our sales team directly to discuss pricing, volume discounts, and distribution opportunities.

How do I use disposable vape pens?

Our disposable vape products are designed for simple, button-free activation—just inhale to enjoy. Detailed usage instructions are provided with each purchase.

Are your payment transactions secure?

We prioritize your privacy and security by using encrypted payment gateways and frequently updating cryptocurrency wallet addresses to maintain anonymity.

Final Note

Cannabis effects vary by individual. Please start with a low dose and increase gradually. Always consume responsibly and in accordance with your local laws.